Shirley Medical Centre has teamed up with AskFirst to improve the service offered to our patients.

You can now check symptoms, book/cancel appointments, retrieve test results, message your practice and more with AskFirst.

Download the AskFirst app on your mobile device or use the web version at Sensely.com/askfirst.

Avoid telephone queuing and download AskFirst app for free today.

AskFirst puts you first in line, all of the time.

To request an urgent appointment for today or tomorrow (Monday to Friday):

• phone us on 020 8777 2066 / 020 8777 1876, Monday to Friday from 8am
• visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6:30pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment in the next 7 days:

• use our online form via the link at the top of this page
• phone us on 020 8777 2066 / 020 8777 1876, Monday to Friday from 8am
• visit the surgery and speak with a receptionist, Monday to Friday from 8am
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

If you want to speak to a doctor the receptionist will triage you and arrange a doctor to call you back. Please note that there are no set times for telephone consultations and when an appointment is made the GP will call you within our open hours.  

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.

Please call between the hours of 8am and 10am if you require a home visit and be prepared to provide full details of your problem.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else who maybe in need.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system via the link at the top of this page
• phone us on 020 8777 2066 / 020 8777 1876, Monday to Friday from 8am
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs