We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. 

To pursue a complaint, please contact the practice by email at SWLICB.shirleymedicalcentre@nhs.net or write to the Practice Manager at the practice address.

Your complaint will be reviewed by the Practice Manager, who will investigate your concerns and respond appropriately.

Please provide as much detail as possible when making your complaint, including:

• Your name and contact details;
• Details of the concern or complaint;
• Relevant dates and information about what happened; and
• what you would like us to do to resolve your concerns.

For help making a complaint or to provide feedback, please see information at the link here:
NHS England » Feedback and complaints about NHS services

There are two ways you can complain about NHS services:

1. Directly with the NHS service provider (e.g. your GP surgery), or
2. Directly to the Commissioner of the service (e.g. South West London Integrated Care Board (SWLICB)):
   1. Telephone 0800 026 6082
   2. Email contactus@swlondon.nhs.uk
   3. Postal address: NHS South West London, 120 the Broadway, Wimbledon, London SW19 1RH

You cannot complain to both.

If you are unhappy with the local resolution from either your GP surgery, or the Commissioner, you can complain to the Parliamentary and Health Services Ombudsman (PHSO) NHS complaints in England.